A pub boss clapped back at a customer’s negative review which claimed they were unfairly barred by “rude staff” after spending £700.
The woman, “Jo”, left the review after spending an evening at The Cowshed at Hucknall for a family member’s 50th birthday.
In her review of the bar, which serves pizza, she claimed they “spent £700 between [them] on drinks and pizza”.
But, she said they were then asked to leave, and not come back, by “staff with awful attitude” for being too drunk.
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Jo said: “[They] didn’t mind taking the £700 though, I have never been spoken to in such a way.
“Maybe they should open reviews [on their website]."
Shockingly, she added: “And, yes, our family member was sick, and yes, we cleaned it up so no members of staff were affected by this.”
“Maybe a course for your staff in customer service wouldn’t go amiss – rude staff, huffing and puffing because they had a large round to bring out.”
Yikes – not a great review!
However, the restaurant, which has a five star rating on TripAdvisor, clapped back at the review and gave their version of the terrible evening.
Team Cowshed responded on Facebook by saying: “Hi Jo, thanks for reaching out!
“We love feedback, whether it be positive or negative, we especially love feedback like this so others can see the type of people we have to deal with sometimes.”
They went on to declare that she did not spend £700 at the restaurant.
In fact, they said that to order £700 worth of food and drinks the group would have had to have purchased 39 of their most expensive pizzas and 57 of their most expensive drinks.
They continued: “You ordered nowhere near this, Jo… not even close.
“What you and your party spent, Jo, was a far more realistic and believable £280 (£225 on 5 rounds of drinks and £55 on 8 pizzas).”
But what about the rest of the bizarre claims?
Well, The Cowshed added: “You all acted like belligerent, entitled little toddlers from the moment you walked through our gates.
“At 4:30pm you showed up with the tables you wanted already taken, but not to worry, we shuffled other customers about at your request in order to accommodate you.
“Then you proceeded to pull our light fittings loose off our boundary fence in order to hang your birthday decor.”
The reply continued: “We cleaned up all the smashed pint glasses you broke and birthday cake you dropped and smeared all over our tables and benches, and tolerated the many loud family rows you were having with each other.”
The guests apparently went on to treat the staff like “personal servants”.
The Cowshed team wrote: “Clicking your fingers, shouting, swearing and barking your orders at [staff], to the point one was almost in tears and refused to deal with you any more.”
The restaurant claims that the party were told not to stand up because they were not observing social distancing.
Other clients complained about the group, but there was worse to come.
The Cowshed added: “Then, for your party's grand finale, the gentleman in the blue shirt headed into our bar from outside and decided to vomit everywhere but the toilet."
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It continued: “Our staff stepped into to help, but you demanded to ‘deal with the situation’ and rather than clean up the mess, proceeded to smear it over an even wider area with our mop, whilst… once again, being loud, rude, sticking your hand in our staff's faces and shouting over anybody who was trying to communicate with you or help.
“Don't worry, the staff member that you nearly had in tears earlier on cleaned it up for you.”
Even after all of that though, the restaurant claimed that they had not barred any of the group.
The Cowshed said: “So now consider this your official barring… don't you or your group ever set foot through our doors again.”
The interaction went viral on Facebook for the restaurant’s no nonsense reply.
Over 18,000 people liked the post and 5,800 commented on it.
One person summed up the sentiment and said: “Congratulations Cowshed!
“You have won the internet today!”
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