Heartbreaking moment tearful 999 call handler tries to save a life on Ambulance

A tearful 999 call handler desperately tries to save a life in tonight's episode of BBC series Ambulance.

Laura Pilling is overcome with emotion as she takes an urgent call for a patient who has been found hanging.

The emergency call handler continues to give lifesaving advice to the panicked relative despite the distressing nature of the call.

She guides the caller through necessary procedures to resuscitate her relative from the control room of the North West Ambulance Service, in Greater Manchester.

Speaking on today's This Morning, Laura revealed call brought back painful childhood memories of a "traumatic" childhood experience around her mum's death.


On how she keeps going on distressing calls, she said: "You have to. It's literally you and the caller on the other end of the line.

"If we give up there's no one there to help them. You have to give them the advice they need and be there for them."

Laura has decided she wants to train to be a paramedic so she can help patients on the other side of the calls.


The call was uncomfortably close to home as Laura's mum died after having a hemorrhage in front of her.

She said: "Me and my sister lost my mum when I was 12-years-old. It was a traumatic experience. She had a hemorrhage in front of us and she passed away.

"Going through something at such a young age and the relief we felt when the paramedics arrived. I want to go into someone's house and have them feel that for me and give assistance.

"Going through that a child I can relate to how horrific it can be."

Laura, who is mother to two small children, will start university in September doing a three-year paramedic degree.

She admitted it can be hard not to take her work back home with her after a shift.

Laura said: "You take a call and they say to think about it when you're at work and not take it home. But we wouldn’t be human if we didn’t go home and think about who we spoke to."

*Ambulance airs tonight on BBC One at 9pm

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