Inside the UK's 'WORST' McDonald's with 'rude staff, cold, dry' food & terrible service' | The Sun

A MCDONALD'S has been dubbed one of the "worst" in the UK with "rude staff, cold dry food" and "terrible service".

The fast food giant's branch in Llanelli, Wales, has come under fire from disgruntled customers who slammed it as "awful".

Diners have taken to Tripadvisor to give poor ratings to the restaurant with 79 one-star reviews out of its 147 write-ups.

The overall rating of this particular McDonald's is a disappointing two stars.

One reviewer wrote: "Terrible service, it’s called fast food but you never get your food at the window, you’re always asked to park and wait, but you end up in a queue of cars blocking the exit for everyone trying to leave, because everyone is being asked to park and wait.

"When you do eventually get your order there is usually an item missing, sometimes I've got home and then found out I’ve got a missing item, but it’s a half hour round trip to correct the order.

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"I've probably been conned out of quite a bit of money with all the missing food I’ve had.

"Such poor management, service and customer care."

Another added: "Awful McDonalds, the worst one in the Swansea/Llanelli area. Avoid.

"Sausage egg Muffin meal this mornings was cold, the egg york was black, hash brown stone cold, how isn’t this place a 1 score on the door I do not know!"

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And a further reviewer revealed they were not going to visit again, criticising the quality of the food among other things.

They wrote: "We arrived and there wasn't enough screens to order and one was broke one not giving tickets. Not all menu available and we witnessed a little old man struggling with the screen.

"A customer care assistant was walking around and never offered to help him so I did. ( I work in customer services).

"It felt very canteen like with new layout, food was ok fries cold and dry. Very disappointed."

However, some reviewers have left more positive comments, with 20 of the eatery's write-ups boasting five stars, and nine four stars – though these reviews date further back.

One happy diner wrote: "No complaints. Had good service, was quick, staff were polite and helpful, food was fine. Couldn't ask for more."

It comes after another branch was slammed over a video of staff swinging brooms to chase a rat from the building as it scurried under tables.

The clip was shared across social media, while the company brought in pest control teams to sweep the restaurant.

A McDonald's spokesperson said: "We are proud to serve around four million customers a day in over 1,450 restaurants across the UK & Ireland.

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"Our restaurant teams work hard to ensure every customer who orders a McDonald’s has a positive experience, and we’re disappointed to hear of any instances that fall short of our high standards.

"We encourage any customer with a complaint to either speak to a member of the crew in the restaurant or get in touch with our customer services team."

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