THREE major chocolate brands were unavailable for months after a breakdown at a confectionary plant, a report reveals.
Production of Galaxy, Maltesers and M&M’s halted after the “mechanical breakdown” at the factory in Slough, Berks.
The problem, which began in early March, led to a £31million Mars sales slump during lockdown.
Rival brands, including Cadbury’s Dairy Milk and Nestle’s Aero, saw spikes in demand as customers turned elsewhere, said trade mag The Grocer.
Mars said the problem had been fixed.
A spokesman added: “Since then we have rebuilt our stocks and those products are back on shelves.”
“Of course, our partnerships with our customers are hugely important to us and we are investing to improve our customer service as well as drive growth in our category".
The Grocer said that it was not the first time that supply issues have hampered Mars’ businesses.
In December last year, Mars apologised to wholesalers for availability issues affecting its Christmas confectionery.
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